The City of Stillwater is proud to provide high-quality, customer-owned services to Stillwater. We provide electric, trash/recycling, water and wastewater (sewer) to our residents and commercial customers.
As the Customer Service division, we are here to assist you and to answer questions about your city utilities, rates and provide billing and payment information.
The City of Stillwater's online payment system allows you to set up your user account and to make payments online.
There are more than 10 ways to pay your utility bill. Learn about all of them.
General Information: 405.742.8245
Start/Stop/Transfer Services: 405.742.8245
Lobby Address: 723 S. Lewis St. Opened Monday through Friday from 8 a.m. to 5 p.m.
Mailing Address: Customer Service / P.O. Box 1449 / Stillwater, OK 74076
Voicemail, email and social media platforms are not monitored 24/7. If you choose one of these methods of contact, your concern or question will be reviewed and assigned to a city staffer the next business day.
Report & Track. This interactive tool that allows you to alert the City of a problem in your neighborhood or around town and follow up on it. Reports submitted during non-office hours will be reviewed and assigned to a city staffer the next business day.
24-Hour Utility Assistance: 405.372.3292
Both systems can match your phone number with your home address and immediately begin the process to restore power. You may also request a call back to let you know that the electricity is back on.
For this system to be most effective and customer friendly, we ask that electric customers call from or know one of the telephone numbers listed on their City of Stillwater electric account or provide the electric meter number.
Call Customer Service during business hours at 405.742.8245 to verify, change or add cell phone and/or landline phone numbers to your utility account.
Complete the Link My Phone Numbers to My Utility Account form.
We value your privacy and the security of your personal information. Should you need to change any information associated with your utility account, the easiest and most secure way is to visit our Customer Service office at the Municipal Building with a valid government-issued photo ID.
Should you need to change your information over the phone or by email, you will need to verify your identity by providing the following pieces of information:
Last four digits of your Social Security Number
Date of Birth
Account Password / Mother’s Maiden Name
If you cannot provide this information, or if we do not have a record of this information on your account, you will be asked to visit our Customer Service office with a valid government-issued photo ID.
Under some circumstances, you may be asked to visit us in person with proper identification even if you can confirm this information.
Changing your account information in person with proper identification could prevent identity theft and helps us comply with the Fair and Accurate Credit Transactions Act of 2003.