If you have questions about your bill or would like to make payment arrangements, contact us during office hours.
Billing Inquiries: 405.742.8245
Payment Arrangements: 405.742.8246
Pay Online. Our online utility payment system allows you to access your account and see billing, payment and consumption history (up to three years) as well as pay your bill. (You must create a new online profile each time you change addresses. This is more relevant to those who rent and move frequently.)
Automatic Bank Drafting. This service pays your bill directly from your checking or savings account. A statement is mailed to you approximately 21 days prior to drafting your bank account.
By U.S. Mail. Use the return envelope included with your bill to return your check. Remember to return the stub from your bill to ensure proper credit. You should never mail cash.
Mailing Address: Customer Service / P.O. Box 1449 / Stillwater, OK 74076
Phone. Call 405.742.8245. Our interactive voice response system will lead you through the automated bill payment process. *Account number required.
Pay-By-Email (secure PDF). Create an account using our online Customer Portal (Paymentus).You can then opt-in to receive an email with an attached “Smart PDF” eBill. The PDF is password-protected and opened securely on your desktop.You can view your bill summary and submit your payment information within the PDF itself. No envelopes to open or websites to visit. Just open the PDF and click to pay. Payments are handled with the same fortress-level security and compliance that is guaranteed across the entire Paymentus system.
In Person. You may bring your payment to the Stillwater Municipal Building at 723 S. Lewis St.
Drop Boxes. Available at the following locations:
8th Avenue parking lot entrance.
Southwest entrance of the Stillwater Municipal Building.
Average Billing. If you have lived at your current residence one or more years and you currently have a zero balance, you are eligible to sign up for our average billing program.
Credit or Debit Card. We accept MasterCard, Visa, American Express and Discover.
Bills are prepared monthly for each of four designated meter reading areas in the city. Bill dates and due dates are approximate.
Cycle 1 meters are read the first week of the month, billed the 15th of each month and due the 8th of the following month.
Cycle 2 meters are read the second week of the month, billed the 22nd of each month and due the 15th of the following month.
Cycle 3 meters are read the third week of the month, billed the 29th of each month and due the 22nd of the following month.
Cycle 4 meters are read the fourth week of the month, billed the 8th of each month and due the 1st of the following month.
If the payment is not received by the due date, the account immediately becomes subject to a late charge and possible disconnection. If you do not receive a bill in the mail, contact us to determine the status of your account.
If you encounter difficulty in paying your bill on time, contact Customer Service before your account becomes delinquent. Should utility service be disconnected due to delinquent payments, a disconnection and reconnection fee will be required before services can be turned back on.
An additional deposit may also be required.
Additional fees will also be required if reconnection is made after office hours.
All fees and the entire balance must be paid in full prior to reconnection of service.
Life Support Customers. If disconnection of service would create a life-threatening situation, provide a certificate signed by a doctor or other health authority so arrangements can be made for priority reconnect in the event of a power outage.