The City of Stillwater is responsible for providing responsive, high-quality and efficient municipal services to enhance quality of life.
Our Standards of Excellence are Connected, Performance-Driven, Proud, Respectful, Responsive and Trustworthy. As City employees, we uphold these standards to achieve our goal of bringing excellence and service together.
Our commitment to excellence is continuous, so when someone takes the time to recognize exceptionally excellent behavior, we think it should be captured, appreciated and remembered. That's how our Standards in Action campaign was formed.
Want to recognize a City staff member? Use the Standards in Action Recognition Form.
We see an unbroken line connecting the City's mission to our everyday responsibilities and to our desire to deliver high-quality services.
We are committed to supporting the City's mission and our duty to provide high-quality programs and services.
We strive to keep up to date in our area of expertise.
We are eager to grow, learn and help while maintaining an upbeat attitude.
We are productive, resourceful and adept at addressing issues, problems and citizen concerns.
We demonstrate a willingness to embrace different possibilities, opportunities, thoughts, views, suggestions and experiences to find common ground.
We choose to be proactive and resourceful, beyond our typical responsibilities, to help others.
We are not afraid to try new things. We anticipate change and look for forward-thinking solutions that move our organization to the next level.
We take pride in serving our community by doing high-quality, rewarding work.
We treat others as we expect to be treated—with respect and dignity.
We try to understand or relate to the thoughts, emotions and experiences of others.
We are friendly, courteous and well mannered. We show concern for others.
We anticipate the needs of others and follow through in a prompt, positive and professional manner.
We actively listen to understand everyone’s need and points of view.
We provide helpful, relevant information and—when warranted — seek out additional information that may be beneficial.
We provide resources, time and encouragement to help others meet their needs.
We respond in a time frame appropriate to the situation.
We trust one another and work to earn the trust of our community.
We take full responsibility for our actions and decisions.
We are truthful, regardless of the outcome.
We do what we say we will do.